Interpreting Division - Tips for Clients

Working with an interpreter requires a unique set of protocols to help ensure that your meetings are a success.

When dealing with interpreters, it is suggested that you:

• Allow for more time
• Introduce the interpreter and explain his/her role
• Allow the interpreter time to ensure that they can understand each other
• Take charge and remain in control of the interview
• Arrange seating to maintain eye contact and facilitate speaking directly to the person
• Talk directly to the person, and address the limited English person ("LEP") directly, in the second person ("you", not "ask him/her...")
• Avoid sidebar discussions with both the interpreter and LEP
• Use short sentences and pause frequently. Most languages do not correspond word for word
• Be attentive when the person responds
• Ask the person to explain what they understood to ensure you were understood

Orders are taken in person during regular business hours but may be submitted by e-mail, web or fax at any time. Simply go to our quotes and orders page to submit your request on-line or contact us to see how we may be of assistance.